SHIPPING

· Shipping Cost
· Delivery
· Insurance
· Duties & Taxes
· Payments
· Returns & Refunds
· Online Security and Privacy

Shipping Cost

The cost to ship our products anywhere in the continental United States is as follows:

• CAN $12.95 for the first 500 grams
• CAN $2.50 for each additional 500 grams

Free Shipping to the USA on orders over $150.00

The cost to ship our products anywhere in Canada is as follows:

• CAN $9.95 for the first 500 grams
• CAN $2.50 for each additional 500 grams

Free Shipping to Canada on orders over $100.00 (before taxes)

* There will be a $5.00 shipping & handling charge on orders picked up at the Beehive Wool Shop. Please email us if you wish to do this.

The checkout system will allow you to choose the correct shipping amount depending on how many grams of yarn you've ordered. If you don't choose the correct amount we will correct it for you when your order reaches us.

Orders from outside the continental United States will be charged a slightly higher rate. We will automatically adjust your postal rate when your order comes in.

Large orders will be charged the actual shipping charge, which will lower your shipping costs. We will email you confirming the amount. If you would like to know your shipping charge before your order is sent, please email us immediately after placing your order.

Delivery

Estimated time for delivery to the USA is up to 12 business days, but it greatly depends on where you live and whether or not you live in a major city. Most of our customers receive their packages well within this timeframe. Delivery time to Canadian addresses is approximately 3 - 7 business days.

There is the option of having your order delivered via Canada ExpressPost, which has an estimated delivery time of up to 6 business days. If you wish to have your order sent this way please contact us at the same time you place your order using our contact form. We will get back to you with the ExpressPost rate.

Insurance

Our checkout system will allow you to buy optional insurance for your packages for and extra $2.00 US. This is highly recommended although in our experience, the number of packages that have been lost is very few.
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Duties & Taxes

We are in Canada which is no reason to panic! We have fast and efficient delivery systems up here too.

Orders from Canada will be charged GST/HST. There are no taxes charged to orders going to the United States. You are however responsible for any duties that United States Customs may charge. In our experience packages under $200 US are not charged duty. This is not guaranteed but has definitely been our experience with the thousands of packages we have delivered to date.

Should you be charged duty, the rate is 8.00% which when you think about it is probably far less than the sales tax you would pay in your state.
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Payments

We accept Visa, Mastercard and PayPal. Sorry - money orders and cashier cheques are not accepted. PayPal payments are available in CAN $ only. If you pay using a credit card, you will not be charged until the order is filled.

You will receive confirmation of your order as soon as it is placed and will receive a hard copy of your order with your shipment.
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Returns & Refunds

Yarn By The Bag guarantees that any goods shipped from us are of first quality and free from defects. If not, we will gladly replace them or completely refund the purchase price. We do not refund our shipping charges.

Yarn from our "YBTB Basics By The Ball" and "Special Buys By The Ball" categories may be returned for any reason up to two (2) months from the original shipping date. As you will be making your purchase from a computerized shade chart, should the color not match your expectations we will gladly exchange it or give you a full refund (minus shipping charges).

Please contact us before returning any yarn.

ALL SALES FINAL on yarns selected from the Inventory Clearance, $1/ball and $2/ball categories.

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Online Security & Privacy

We do not keep your credit card information in our online database. Online financial transactions are protected by encryption with a GeoTrust SSL Certificate.